24 x 7 Remote Help Desk Support
Improve efficiency when everyone in your office has complete access to technical support whenever they need it.
Give your staff the power of support
Let no support question go unanswered! Give your staff access to the very best in technical support for a concise flat rate.
We've seen it all before: A user is suffering from a relatively simple yet annoying issue on their workstation, but in order to get support for it they need to get permission from their supervisor who needs to go to their supervisor who needs to check with accounting… and et cetera. A quick phone call would resolve the issue and improve the user's productivity but it all gets halted by red tape in order to prevent a surprise technical support bill.
Provide all-you-can-eat 24 x 7 Help Desk Support for your staff
With the ManagedPro 24 x 7 Remote Help Desk Support, you get unlimited flat-rate day and night technical support
When your staff can get the support they need without worrying about racking up a hefty bill, IT issues get resolved much quicker and everybody can get back to work faster. No IT question is too small for the ManagedPro Help Desk.
Because most issues can be solved remotely, we can keep our costs down by eliminating travel expenses. Of course, we have agreements available for on-site work as well.
Expert, Wide-Ranged Technical Support
Get the support you need for the applications that run your world
With ManagedPro 24 x 7 Help Desk, getting help and answers for common productivity applications like Microsoft Word, Outlook, and Excel is just a support request away. Issue troubleshooting and remediation, active directory administration, and even support for your workstation-connected peripheral hardware is supported.
Our Help Desk consists of experienced technicians with a wide-range of technical knowledge and expertise, who are dedicated to solving your support issues quickly in order to keep you and your employees up and running with minimal downtime. If an issue requires escalation or an on-site visit, on-site support and escalated technical consulting is available (additional fees may apply depending on your agreement).
"No IT question is too big (or small) for the ManagedPro Help Desk"
When you utilize our help desk as part of 'ManagedPro', you receive consistent and reliable IT support because our team’s goal is to be there when you need them the most and not just till it’s quitting time. You can be confident you will receive the support you need, no matter what the time of day or severity of the issue.
Unique Solutions Help Desk features:
24/7/365 IT Support and availability
U.S based engineers
After hours and weekend support is provided for Business Critical issues only
We realized communication has evolved beyond the ordinary phone and so should your ability to reach support. At Unique Solutions, we have a variety of methods for you to contact us and receive remote assistance, these include our Online Client Portal, Service email and of course you can always call us.
For more information on how a remote service desk can be right for your business or to learn more about the 'ManagedPro', contact us at (888) 417-5155 or complete the contact form and we will gladly show you how valuable a help desk can be for your business.