Thank you for contacting us! 

For us to provide the required support to your computer please click the On-Demand Support link below to download our remote support tool. Once installed we can connect in and assist. Please read our release of liability on this page before downloading and running the remote support tool. Clicking the link to download below is an acknowledgement of our terms and conditions. If you have any questions or concerns prior to running this software please contact us at the office.


Release of Liability


UNIQUE SOLUTIONS is responsible for:

  • Ensuring that all work performed is completed following proper procedure. If hardware replacement is being completed that the onsite technician uses an ESD ground strap to minimize the risk of a static discharge that could damage equipment.


  • Reformat hard disks and reinstall Microsoft Operating Systems, Microsoft Office or other applications unless instructed to do so by the client. The client is responsible to have all of the media available to re-image the PC back to factory and also have appropriate software media and licensing. UNIQUE SOLUTIONS will not install any pirated copies of any applications that may be provided by the client.

Before allowing UNIQUE SOLUTIONS to work on your equipment you must complete the following steps:

  • Backup your data

    CAUTION – Routine network troubleshooting, hardware installation, software installation, and software upgrades can result in the DELETION of data on your servers and or workstations.  Unique Solutions is NOT responsible for lost data, YOU MUST BACK UP YOUR DATA PRIOR TO ANY WORK BEING PERFORMED.


After reading the above statement and by clicking the software download link below:


You agree to release UNIQUE SOLUTIONS and all sub-contractors from all liabilities concerning your Servers, Desktops, Networking Equipment, Printers, or Laptops. UNIQUE SOLUTIONS is NOT responsible for any problems that occur with your equipment now or in the future, any damages done to your servers and or workstations during troubleshooting, installation, software upgrades, hardware upgrades, or any loss of data.

Click to download our Remote Support Tool

On-Demand Support